Understanding a VAC Decision: What the Letter Actually Says

When a decision comes back assessed lower than expected or unclear, it can be discouraging. This article explains how to read a VAC decision letter and what options may exist next.

A VAC decision letter usually states the decision, the reasons, the evidence considered, and your review rights. Read each section carefully before deciding what to do.

What to look for in the letter

• The specific benefit or service being decided.
• The eligibility criteria VAC applied.
• The evidence VAC considered and what it found missing.
• Your review rights and deadlines.

What you can do next

1. Compare the reasons to the evidence you already have.
2. Note anything you believe was not considered.
3. Check the review deadline and method in the letter.
4. Ask a VANCA navigator to help you understand the next step.