Request Support
You can begin with what you know. You do not need to identify the correct benefit or explain everything at once. Share only enough information for us to understand what kind of support you are seeking.
This form is for veterans, serving members approaching release, families, caregivers, survivors, and people supporting them.
Current capacity: Limited
Personalized support is currently limited and subject to availability. Submitting a request does not guarantee that VANCA can accept or manage the matter. Online requests are not monitored continuously.
We provide free, plain-language support, education, document organization, and referrals. We do not provide legal advice, medical advice, clinical counselling, financial advice, emergency response, or guaranteed benefit outcomes.
You may go back, pause, or skip optional questions. You remain in control of what you share.
How support works
Five steps — we walk alongside you.
- 1.
Request received
You tell us what is happening in your own words. You do not need to know the program name or have every document organized.
- 2.
Initial review
We review the general issue, important dates, service boundaries, consent and whether VANCA currently has capacity to assist.
- 3.
Written next-step information
Where VANCA can assist, we provide plain-language information identifying possible pathways, questions to ask, documents to gather and official sources to consult.
- 4.
Referral or handoff
With your consent, VANCA may identify or contact an appropriate external organization. A referral is not complete until the receiving organization confirms whether it can assist.
- 5.
Follow-up or closure
Where capacity permits, VANCA may follow up to clarify the next step, record whether a referral was accepted and close or update the navigation request.
Submitting a request does not create a lawyer-client, healthcare-provider, financial-adviser, accredited-representative, formal case-management or emergency-service relationship.
What happens after you submit
Your request will be recorded for review. We'll review the issue and consent you provided and contact you using the method you selected. Depending on the request and our current capacity, we may provide information, ask a clarifying question, suggest a tool, or offer a referral.
We review requests as capacity allows. If VANCA can assist, we will contact you about possible next steps. If your matter has a deadline, include the date in your request and contact the responsible organization directly rather than waiting for VANCA.
Please do not include passwords, My VAC Account credentials, Social Insurance Numbers, banking information, or complete medical records. You do not need to provide a detailed trauma history in this form.
Why we ask
We ask only for what we need to understand the type of help you are seeking. Required fields are marked. Optional questions can be skipped. You can learn more about how your information is used in our Privacy Notice.
What We Can Do
We help you understand what is in front of you and sort out what to do next. The responsible organization always makes the decision — we do not.
We can help you:
- Explain benefit and service information in plain language
- Identify programs that may be worth exploring
- Help organize questions, records, deadlines, and next steps
- Help you understand decision letters
- Explain review, appeal, reassessment, and referral pathways
- Identify external organizations that may be a better fit
- Provide plain-language educational resources
- Record anonymized recurring system barriers to support reform
What we don't do:
- Make eligibility decisions
- Guarantee approval
- Assign disability percentages
- Diagnose or treat conditions
- Provide crisis response
- Provide unauthorized legal representation
- Give individualized tax or financial advice
- Impersonate a client or access a client's government account
- Replace an accredited representative or responsible professional
You remain in control of your information and decisions. We explain options and help organize possible next steps without pressure.
We aim to acknowledge requests within three to five business days. Requests are not monitored continuously. If your matter has a deadline, contact the responsible organization directly rather than waiting for VANCA.